Capturing employer's perceptions of key variables in exceptional new practitioners' success by using a modified Delphi process

Introduction: The primary aim was to determine the key variables in a new practitioner's success from the perspective of pharmacy employers. A secondary aim was to describe the use of a modified Delphi process to collect quality information from external constituents. Methods: A historical review of the literature was conducted to ensure the inquiry extended existing thinking and to aid the development of questions. An asynchronous, online two-round modified Delphi process was used to gather input and develop consensus. The findings were verified by crosswalking with the Habits of Mind. Additionally, the strategies for inviting panelists, practitioner response rates, and the amount and quality of the data collected were examined. Results: The historical review yielded 25 articles that were categorized by disciplines studied, methods used, and characteristics found. Fourteen seasoned employers participated. Nine themes describing the behaviors and practices of exceptional new practitioners were identified. These themes were categorized into three groups: Change-Leader, Self-Manager, or Relationship-Builder. Additionally, all the themes mapped to multiple Habits of Mind. As a method for constituent input, the Delphi process yielded employer response rates per school ranging from 10% to 67% and produced five single-spaced pages of text (2124 words) for analysis. Conclusions: These descriptions of behaviors and practices of exceptional new practitioners build upon existing literature and provide additional guidance for professional development curricula. Additionally, an asynchronous, online Delphi panel can be a useful method to glean important insights from experienced pharmacy employers.