Characterizing Human Aspects in Reviews of COVID-19 Apps

Mattia Fazzini; Hourieh Khalajzadeh; Omar Haggag; Zhaoqing Li; Humphrey Obie; Chetan Arora; Waqar Hussain; John Grundy

doi:10.1145/3524613.3527814

Characterizing Human Aspects in Reviews of COVID-19 Apps

Mattia Fazzini, Hourieh Khalajzadeh, Omar Haggag, Zhaoqing Li, Humphrey Obie, Chetan Arora, Waqar Hussain, John Grundy

Computer Science and Engineering

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

13 Scopus citations

Abstract

To successfully satisfy user needs, software developers need to suitably capture and implement user requirements. A critical and often overlooked characteristic of user requirements are 'human aspects', which are personal circumstances affecting the use of software (e.g., age, gender, language, etc.). To better understand how human aspects can impact the use of software, this work presents an empirical study focusing on app reviews of COVID-19 contact tracing apps. We manually analyzed a dataset of 2,611 app reviews sampled from the reviews associated with 57 COVID-19 apps. To analyze the reviews, we performed qualitative and quantitative analyses. The analyses characterize the human aspects contained in the reviews and investigate whether the apps suitably address the human aspects. We identified 716 reviews related to human aspects and grouped these into nine categories. Of these 716 reviews, 8% report bugs, 14% describe future/improvement requests, and 22% detail the user experience. Our analysis of the results reveal that human aspects are important to users and we need better support to account for them as software is developed.

Original language	English (US)
Title of host publication	Proceedings - 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	38-49
Number of pages	12
ISBN (Electronic)	9781450393010
DOIs	https://doi.org/10.1145/3524613.3527814
State	Published - 2022
Event	9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022 - Pittsburgh, United States Duration: May 17 2022 → May 18 2022

Publication series

Name	Proceedings - 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022

Conference

Conference	9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022
Country/Territory	United States
City	Pittsburgh
Period	5/17/22 → 5/18/22

Bibliographical note

Funding Information:
This work is partially supported by Australian Research Council Laureate Fellowship FL190100035 and Discovery Project DP200100020.

Publisher Copyright:
© 2022 ACM.

Keywords

App Review mining
Covid-19 apps
Human aspects

Access

10.1145/3524613.3527814

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Cite this

Fazzini, M., Khalajzadeh, H., Haggag, O., Li, Z., Obie, H., Arora, C., Hussain, W., & Grundy, J. (2022). Characterizing Human Aspects in Reviews of COVID-19 Apps. In Proceedings - 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022 (pp. 38-49). (Proceedings - 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1145/3524613.3527814

Characterizing Human Aspects in Reviews of COVID-19 Apps. / Fazzini, Mattia; Khalajzadeh, Hourieh; Haggag, Omar et al.
Proceedings - 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022. Institute of Electrical and Electronics Engineers Inc., 2022. p. 38-49 (Proceedings - 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Fazzini, M, Khalajzadeh, H, Haggag, O, Li, Z, Obie, H, Arora, C, Hussain, W & Grundy, J 2022, Characterizing Human Aspects in Reviews of COVID-19 Apps. in Proceedings - 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022. Proceedings - 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022, Institute of Electrical and Electronics Engineers Inc., pp. 38-49, 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022, Pittsburgh, United States, 5/17/22. https://doi.org/10.1145/3524613.3527814

Fazzini M, Khalajzadeh H, Haggag O, Li Z, Obie H, Arora C et al. Characterizing Human Aspects in Reviews of COVID-19 Apps. In Proceedings - 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022. Institute of Electrical and Electronics Engineers Inc. 2022. p. 38-49. (Proceedings - 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022). doi: 10.1145/3524613.3527814

Fazzini, Mattia ; Khalajzadeh, Hourieh ; Haggag, Omar et al. / Characterizing Human Aspects in Reviews of COVID-19 Apps. Proceedings - 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022. Institute of Electrical and Electronics Engineers Inc., 2022. pp. 38-49 (Proceedings - 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems, MOBILESoft 2022).

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Characterizing Human Aspects in Reviews of COVID-19 Apps

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access

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