Effectiveness of conflict management strategies in peer review process of online collaboration projects

Wenjian Huang; Tun Lu; Haiyi Zhu; Guo Li; Ning Gu

doi:10.1145/2818048.2819950

Effectiveness of conflict management strategies in peer review process of online collaboration projects

Wenjian Huang, Tun Lu, Haiyi Zhu, Guo Li, Ning Gu

Computer Science and Engineering

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

25 Scopus citations

Abstract

In online collaboration projects, conflicts often arise in the peer review process, due to the disagreement over whether one's contribution should be accepted. These conflicts generally have detrimental effects on contributors' continuing participation in the community. Few studies have investigated how to manage these conflicts effectively. This paper aims to examine the effectiveness of three strategies - rational explanation, constructive suggestion, and social encouragement - in managing conflicts. In an analysis of 170 online software development projects, we investigated how different conflict management strategies aimed at handling contributors' arguments during the peer review process influenced their subsequent participation in the projects. The results show that (i) conflicts significantly increase contributors' likelihood of leaving the communities; (ii) neither rational explanations nor social encouragement could reduce the negative consequences of conflicts; (iii) only constructive suggestions have a positive effect in retaining the contributors.

Original language	English (US)
Title of host publication	Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
Publisher	Association for Computing Machinery
Pages	717-728
Number of pages	12
ISBN (Electronic)	9781450335928
DOIs	https://doi.org/10.1145/2818048.2819950
State	Published - Feb 27 2016
Event	19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016 - San Francisco, United States Duration: Feb 27 2016 → Mar 2 2016

Publication series

Name	Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
Volume	27

Other

Other	19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
Country/Territory	United States
City	San Francisco
Period	2/27/16 → 3/2/16

Bibliographical note

Publisher Copyright:
© 2016 ACM.

Keywords

Conflict management
Online collaboration
Peer review
Survival analysis

Access

10.1145/2818048.2819950

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Cite this

Huang, W., Lu, T., Zhu, H., Li, G., & Gu, N. (2016). Effectiveness of conflict management strategies in peer review process of online collaboration projects. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016 (pp. 717-728). (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW; Vol. 27). Association for Computing Machinery. https://doi.org/10.1145/2818048.2819950

Effectiveness of conflict management strategies in peer review process of online collaboration projects. / Huang, Wenjian; Lu, Tun; Zhu, Haiyi et al.
Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016. Association for Computing Machinery, 2016. p. 717-728 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW; Vol. 27).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Huang, W, Lu, T, Zhu, H, Li, G & Gu, N 2016, Effectiveness of conflict management strategies in peer review process of online collaboration projects. in Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016. Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW, vol. 27, Association for Computing Machinery, pp. 717-728, 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016, San Francisco, United States, 2/27/16. https://doi.org/10.1145/2818048.2819950

Huang W, Lu T, Zhu H, Li G, Gu N. Effectiveness of conflict management strategies in peer review process of online collaboration projects. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016. Association for Computing Machinery. 2016. p. 717-728. (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). doi: 10.1145/2818048.2819950

Huang, Wenjian ; Lu, Tun ; Zhu, Haiyi et al. / Effectiveness of conflict management strategies in peer review process of online collaboration projects. Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016. Association for Computing Machinery, 2016. pp. 717-728 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW).

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abstract = "In online collaboration projects, conflicts often arise in the peer review process, due to the disagreement over whether one's contribution should be accepted. These conflicts generally have detrimental effects on contributors' continuing participation in the community. Few studies have investigated how to manage these conflicts effectively. This paper aims to examine the effectiveness of three strategies - rational explanation, constructive suggestion, and social encouragement - in managing conflicts. In an analysis of 170 online software development projects, we investigated how different conflict management strategies aimed at handling contributors' arguments during the peer review process influenced their subsequent participation in the projects. The results show that (i) conflicts significantly increase contributors' likelihood of leaving the communities; (ii) neither rational explanations nor social encouragement could reduce the negative consequences of conflicts; (iii) only constructive suggestions have a positive effect in retaining the contributors.",

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Effectiveness of conflict management strategies in peer review process of online collaboration projects

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