TY - JOUR
T1 - Peer Produced Friction
T2 - How Page Protection on Wikipedia Affects Editor Engagement and Concentration
AU - Ajmani, Leah
AU - Vincent, Nicholas
AU - Chancellor, Stevie
N1 - Publisher Copyright:
© 2023 ACM.
PY - 2023/10/4
Y1 - 2023/10/4
N2 - Peer production systems have frictions-mechanisms that make contributing more effortful-to prevent vandalism and protect information quality. Page protection on Wikipedia is a mechanism where the platform's core values conflict, but there is little quantitative work to ground deliberation. In this paper, we empirically explore the consequences of page protection on Internet Culture articles on Wikipedia (6,264 articles, 108 edit-protected). We first qualitatively analyzed 150 requests for page protection, finding that page protection is motivated by an article's (1) activity, (2) topic area, and (3) visibility. These findings informed a matching approach to compare protected pages and similar unprotected articles. We quantitatively evaluate the differences between protected and unprotected pages across two dimensions: editor engagement and contributor concentration. Protected articles show different trends in editor engagement and equity amongst contributors, affecting the overall disparity in the population. We discuss the role of friction in online platforms, new ways to measure it, and future work.
AB - Peer production systems have frictions-mechanisms that make contributing more effortful-to prevent vandalism and protect information quality. Page protection on Wikipedia is a mechanism where the platform's core values conflict, but there is little quantitative work to ground deliberation. In this paper, we empirically explore the consequences of page protection on Internet Culture articles on Wikipedia (6,264 articles, 108 edit-protected). We first qualitatively analyzed 150 requests for page protection, finding that page protection is motivated by an article's (1) activity, (2) topic area, and (3) visibility. These findings informed a matching approach to compare protected pages and similar unprotected articles. We quantitatively evaluate the differences between protected and unprotected pages across two dimensions: editor engagement and contributor concentration. Protected articles show different trends in editor engagement and equity amongst contributors, affecting the overall disparity in the population. We discuss the role of friction in online platforms, new ways to measure it, and future work.
KW - empirical study that tells us about how people use a system
KW - quantitative methods
KW - social media/online communities
UR - http://www.scopus.com/inward/record.url?scp=85174522242&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85174522242&partnerID=8YFLogxK
U2 - 10.1145/3610198
DO - 10.1145/3610198
M3 - Article
AN - SCOPUS:85174522242
SN - 2573-0142
VL - 7
JO - Proceedings of the ACM on Human-Computer Interaction
JF - Proceedings of the ACM on Human-Computer Interaction
IS - CSCW2
M1 - 3610198
ER -