TY - JOUR
T1 - Selecting a provider
T2 - What factors influence patients' decision making?
AU - Abraham, Jean
AU - Sick, Brian
AU - Anderson, Joseph
AU - Berg, Andrea
AU - Dehmer, Chad
AU - Tufano, Amanda
PY - 2011
Y1 - 2011
N2 - Each year consumers make a variety of decisions relating to their healthcare. Some experts argue that stronger consumer engagement in decisions about where to obtain medical care is an important mechanism for improving efficiency in healthcare delivery and financing. Consumers' ability and motivation to become more active decision makers are affected by several factors, including financial incentives and access to information. This study investigates the set of factors that consumers consider when selecting a provider, including attributes of the provider and the care experience and the reputation of the provider. Additionally, the study evaluates consumers' awareness and use of formal sources of provider selection information.
AB - Each year consumers make a variety of decisions relating to their healthcare. Some experts argue that stronger consumer engagement in decisions about where to obtain medical care is an important mechanism for improving efficiency in healthcare delivery and financing. Consumers' ability and motivation to become more active decision makers are affected by several factors, including financial incentives and access to information. This study investigates the set of factors that consumers consider when selecting a provider, including attributes of the provider and the care experience and the reputation of the provider. Additionally, the study evaluates consumers' awareness and use of formal sources of provider selection information.
UR - http://www.scopus.com/inward/record.url?scp=79955891112&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=79955891112&partnerID=8YFLogxK
U2 - 10.1097/00115514-201103000-00005
DO - 10.1097/00115514-201103000-00005
M3 - Article
C2 - 21495529
AN - SCOPUS:79955891112
SN - 1096-9012
VL - 56
SP - 99
EP - 115
JO - Journal of Healthcare Management
JF - Journal of Healthcare Management
IS - 2
ER -