TY - JOUR
T1 - State mood, task performance, and behavior at work
T2 - A within-persons approach
AU - Miner, Andrew G.
AU - Glomb, Theresa M.
PY - 2010/5/1
Y1 - 2010/5/1
N2 - We examine the intra-individual relationships between state mood and the primary components of the individual-level criterion space (task performance, organizational citizenship behavior, and work withdrawal) as they vary within the stream of work. Using experience-sampling methods, 67 individuals in a call center responded to surveys on palmtop computers at random intervals 4-5 times each day for 3 weeks (total N = 2329). These data were matched to objective task performance obtained from organizational call records (total N = 1191). Within-persons, periods of positive mood were associated with periods of improved task performance (as evidenced by shorter call time) and engaging in work withdrawal. Trait meta-mood moderated these relationships. Specifically, individuals who attended to their moods had a stronger relationship between mood and speed of task performance (call time) and individuals able to repair their mood cognitively evidenced a weaker relationship between mood and withdrawal. Implications and the use of within-persons designs are discussed.
AB - We examine the intra-individual relationships between state mood and the primary components of the individual-level criterion space (task performance, organizational citizenship behavior, and work withdrawal) as they vary within the stream of work. Using experience-sampling methods, 67 individuals in a call center responded to surveys on palmtop computers at random intervals 4-5 times each day for 3 weeks (total N = 2329). These data were matched to objective task performance obtained from organizational call records (total N = 1191). Within-persons, periods of positive mood were associated with periods of improved task performance (as evidenced by shorter call time) and engaging in work withdrawal. Trait meta-mood moderated these relationships. Specifically, individuals who attended to their moods had a stronger relationship between mood and speed of task performance (call time) and individuals able to repair their mood cognitively evidenced a weaker relationship between mood and withdrawal. Implications and the use of within-persons designs are discussed.
KW - Meta-mood
KW - Mood
KW - Organizational citizenship behavior
KW - Performance
KW - Work withdrawal
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UR - http://www.scopus.com/inward/citedby.url?scp=77949873607&partnerID=8YFLogxK
U2 - 10.1016/j.obhdp.2009.11.009
DO - 10.1016/j.obhdp.2009.11.009
M3 - Article
AN - SCOPUS:77949873607
SN - 0749-5978
VL - 112
SP - 43
EP - 57
JO - Organizational Behavior and Human Decision Processes
JF - Organizational Behavior and Human Decision Processes
IS - 1
ER -