Abstract
Health and medical contexts have emerged as an important area of inquiry for researchers at the intersection of user experience and technical communication. In addressing this intersection, this article advocates and extends patient experience design or PXD (Melonçon, 2017) as an important framework for user experience research within health and medicine. Specifically, this article presents several PXD insights from a task-based usability study that examined an online intervention program for people with voice problems. We respond to Melonçon's call (2017) to build PXD as a framework for user experience and technical communication research by describing ways traditional usability methods can provide PXD insights and asking the following question: What insights can emerge from combining traditional usability methods and PXD research? In addressing this question, we outline two primary methodological and practical considerations we found central to conducting PXD research: (1) engaging patients as participants, and (2) leveraging multidisciplinary collaboration.
Original language | English (US) |
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Pages | 380-406 |
Number of pages | 27 |
Volume | 51 |
No | 4 |
Specialist publication | Journal of Technical Writing and Communication |
DOIs | |
State | Published - Oct 2021 |
Bibliographical note
Funding Information:The authors received no financial support for the research, authorship and/or publication of this article.
Publisher Copyright:
© The Author(s) 2021.
Keywords
- collaboration
- patient experience design
- rhetoric of health and medicine
- usability
- user experience