Using social network analysis to measure IT-enabled business process performance

Nik R. Hassan

doi:10.1080/10580530802557762

Using social network analysis to measure IT-enabled business process performance

Nik R. Hassan

Management Studies

Research output: Contribution to journal › Article › peer-review

48 Scopus citations

Abstract

This study demonstrates how social network analysis (SNA) theory supports the task of designing IT-enabled business processes by providing social network measures for evaluating alternative process designs. These measures offer better information for process designers who are faced with making IT investment tradeoffs, especially as the process design task is being undertaken. A seven step methodology is proposed, demonstrated with the help of two case studies showcasing the robustness and flexibility of SNA measures.

Original language	English (US)
Pages (from-to)	61-76
Number of pages	16
Journal	Information Systems Management
Volume	26
Issue number	1
DOIs	https://doi.org/10.1080/10580530802557762
State	Published - Jan 1 2009

Keywords

Business process redesign
Business process reengineering (BPR)
IT-enabled business transformation
Process innovation
Six degrees of separation
Social network analysis
Sociometry

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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Using social network analysis to measure IT-enabled business process performance

Abstract

Keywords

UN SDGs

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